Privacy Policy

Effective Date: May 9, 2026

Welcome to Opal Wash. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you use the Opal Wash mobile application and related services.

By using the Opal Wash application, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Personal Information

• Full name
• Email address
• Phone number
• Pickup and delivery address
• Login credentials

Order Information

• Laundry order history
• Pickup and delivery schedules
• Special instructions
• Payment status

Device Information

• Device type and operating system
• IP address
• Application version
• Usage analytics

2. How We Use Your Information

• Create and manage user accounts
• Process laundry orders
• Schedule pickups and deliveries
• Provide customer support
• Improve application performance
• Send notifications and updates
• Prevent fraud and unauthorized activity
• Comply with legal obligations

3. Account Management

Users can create, update, and delete their login details and account information directly through the application.

Once an account deletion request is submitted, access to the account will be permanently disabled.

4. Data Retention

We retain user data only as long as necessary to provide our services and meet legal requirements.

• Deleted account data will be permanently removed within 90 days.
• Temporary backups may exist during the deletion process.
• Inactive accounts may also be removed after extended inactivity.

5. Payment Information

Opal Wash does not store full payment card information on its servers. Payments are securely processed through trusted third-party payment providers.

6. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse.

However, no electronic transmission or storage system can be guaranteed to be 100% secure.

7. Sharing of Information

We do not sell or rent personal information.

We may share information with:

• Delivery and logistics partners
• Payment processing providers
• Technical service providers
• Government authorities if legally required

8. User Rights

Users may have the right to:

• Access personal data
• Correct inaccurate information
• Request deletion of personal information
• Withdraw consent where applicable
• Request a copy of stored data

9. Cookies and Analytics

Opal Wash may use cookies and analytics technologies to improve app functionality, monitor performance, and enhance user experience.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children.

11. Third-Party Services

The application may include links or integrations with third-party services. We are not responsible for the privacy practices of those external services.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updated versions will be posted within the application.

13. Contact Us

If you have questions about this Privacy Policy, please contact us:

Opal Wash Support
Email: support@opalwash.com

14. Consent

By using the Opal Wash application, you consent to the collection and use of information in accordance with this Privacy Policy.